topic Re: Trouble logging into o2 priority in O2 Priority

Trouble logging into o2 priority

PJDean — Sun, 06 Oct 2019 09:11:13 GMT

Each time I request a code to log in, I don’t receive one? And when I request a different code to be sent it says they’ve already sent a successful code? Not sure what else I can do to log in as can’t find anything else to help!

Re: Trouble logging into o2 priority

Cleoriff — Sun, 06 Oct 2019 09:18:17 GMT

Hi @PJDean

Delete the app and start again. Many people find this works as it updates to the new version.

Best of luck and welcome to the forum .

Re: Trouble logging into o2 priority

MI5 — Sun, 06 Oct 2019 10:30:25 GMT

@PJDean

Call customer service to reset your account and password

Re: Trouble logging into o2 priority

Martin-O2 — Mon, 07 Oct 2019 11:25:26 GMT

Hey @PJDean have you made any progress on getting access to your Priority account?

Re: Trouble logging into o2 priority

PJDean — Mon, 07 Oct 2019 11:37:06 GMT

Yes thank you! Unfortunately I have no access to it as my sim is for an iPad not a phone! I didn’t realise this 🤦🏻‍♀️ Feel a bit of a dope now!! Haha never mind!

Re: Trouble logging into o2 priority

MI5 — Mon, 07 Oct 2019 11:41:41 GMT

@PJDean

You can put the sim in a phone to receive the code then use that to log in on iPad.

Re: Trouble logging into o2 priority

Martin-O2 — Mon, 07 Oct 2019 14:11:19 GMT

Thanks for the update @PJDean! Give @MI5's suggestion and let us know how you get on!