topic Re: Help please. in O2 Priority

Help please.

Luke30 — Fri, 27 Sep 2019 13:08:51 GMT

I downloaded o2 proty to my new phone that has a giffgaff sim card and when I went on it I clicked on use it on a different as it showed my giffgaff number and I know I can't use it with my giffgaff number. But when I clicked on use a different number button to put my o2 number on it it didn't load. Does anyone know why that is?

Re: Help please.

MI5 — Fri, 27 Sep 2019 14:00:25 GMT

@Luke30

Try clearing data from the app in settings >apps >o2 priority or just delete and reinstall the app with your O2 sim in phone.

Re: Help please.

Marjo — Mon, 30 Sep 2019 14:26:55 GMT

Hi @Luke30 , let us know how it went with the Priority app - did you end up getting it all sorted since you last posted?

Cheers @MI5 for the advice!

Re: Help please.

Martin-O2 — Mon, 30 Sep 2019 14:33:50 GMT

Do you still need help with this one @Luke30 ?

Re: Help please.

Luke30 — Tue, 01 Oct 2019 18:59:51 GMT

It's still not working.

Re: Help please.

Martin-O2 — Wed, 02 Oct 2019 08:47:36 GMT

OK @Luke30 I'll drop you a message to get some details so I can get someone to look into this for you.

Re: Help please.

Luke30 — Sat, 05 Oct 2019 11:51:27 GMT

O2 priority is working now @Martin-O2 I used my hot-spot on my o2 phone to get it working as I found out that using my mobile data on my giffgaff sim card it picks up my giffgaff number so as I used my hot-spot on o2 phone it picked up my o2 number and started working with no problem.

Re: Help please.

MI5 — Sat, 05 Oct 2019 13:50:37 GMT

As I said above, you need to be using your o2 SIM card.

Re: Help please.

Luke30 — Sun, 06 Oct 2019 14:31:05 GMT

@M15 I know but it's working on my giffgaff number as I added my o2 number to o2 priority by using the hot spot from my o2 phone to my giffgaff phone.

Re: Help please.

MI5 — Sun, 06 Oct 2019 14:32:58 GMT

Yes, but you needed the O2 number to register, is the point.

Re: Help please.

Luke198823 — Mon, 07 Oct 2019 02:46:38 GMT

Yeah I know when I turned off my mobile data off on my giffgaff phone and turned the WiFi on and connected my giffgaff phone to my o2 phone WiFi hot spot the o2 priority loged in and started working.

Re: Help please.

Martin-O2 — Mon, 07 Oct 2019 08:53:15 GMT

Thanks for letting me know @Luke30! I'm glad that the app is now registered with the correct number. If you have any further issues the Gurus suggested you take the below steps.

uninstalling the priority app
backing up and restoring your phone back to factory settings
Setup phone again using your O2 SIM. Then try reinstalling the app and setting up with your O2 number

Re: Help please.

MI5 — Mon, 07 Oct 2019 08:59:25 GMT