topic Re: O2 Priority app unable to connect in O2 Priority

O2 Priority app unable to connect

PAG — Sat, 17 Feb 2018 20:13:20 GMT

Anybody else experiencing issue with Priority sign in? App working ok till last night, now get message" Unable to connect at the moment, sorry about that." Have uninstalled & reinstalled several times without success. Any ideas please?

Re: O2 Priority app unable to connect

pgn — Sat, 17 Feb 2018 20:18:42 GMT

I don't use the app - but I notice that https://priority.o2.co.uk/login is not sending out the SMS to permit you to login just now either.

OK, got a text on the second try - perhaps the URL above will have to do you for now, @PAG?

Re: O2 Priority app unable to connect

MI5 — Sat, 17 Feb 2018 20:23:20 GMT

I've just opened my app fine.
Went straight in, no probs.

Re: O2 Priority app unable to connect

MI5 — Sat, 17 Feb 2018 20:27:38 GMT

It may be account related so give customer service a call.

Re: O2 Priority app unable to connect

PAG — Sat, 17 Feb 2018 20:36:13 GMT

Thanks for taking the time to reply. Hopefully there will be a resolution soon, until then I will do as you suggest.

Re: O2 Priority app unable to connect

PAG — Sat, 17 Feb 2018 20:38:53 GMT

It's looking like that may be the case.

Re: O2 Priority app unable to connect

Cleoriff — Sat, 17 Feb 2018 20:45:32 GMT

@PAGMine is also working fine...

Re: O2 Priority app unable to connect

jonsie — Sun, 18 Feb 2018 01:04:57 GMT

Yep it's working fine 2 phones and the tablet open straight away to the screenshot that you both posted.

Re: O2 Priority app unable to connect

Charl_ — Sun, 18 Feb 2018 17:12:24 GMT

I'm having the same problem. I upgraded to the latest version this morning, after problems yesterday (logged in ok but nothing showing in the offers etc) and now I can't even log in - I get the "unfortunately priority can't connect now" message. I don't seem able to receive a text to log into the website either, have tried several times 😞

Anyone else still struggling?

Thanks

Re: O2 Priority app unable to connect

MI5 — Sun, 18 Feb 2018 17:36:57 GMT

No, still OK for me.
As above, call customer services for help.

Re: O2 Priority app unable to connect

Cleoriff — Sun, 18 Feb 2018 17:48:05 GMT

Mine is still fine as well. Straight on with no issues at all

Re: O2 Priority app unable to connect

Charl_ — Sun, 18 Feb 2018 18:00:03 GMT

ok thanks 🙂

Re: O2 Priority app unable to connect

Marjo — Mon, 19 Feb 2018 15:19:36 GMT

Hi all, how's your Monday going? I was sorry to read you weren't able to access the Priority app earlier - are you still having the same issue today or did it pass? @PAG & @Charl_

Thanks guys for helping out @jonsie, @MI5 and @Cleoriff.

Re: O2 Priority app unable to connect

PAG — Mon, 19 Feb 2018 15:05:56 GMT

Hi.
It was actually the Priority app & I'm still having the same issue today. Have booked an appointment with a Guru later in the week, hope they can get to the bottom of it.

Re: O2 Priority app unable to connect

Marjo — Mon, 19 Feb 2018 15:19:14 GMT

Oh yes cheers for the correction, I'll edit my post above. Thanks for coming back to update on your situation. Sorry to hear it's still not working for you. 😞 Hopefully the Guru can figure it out, please do pop back in to let us know how it goes!

Re: O2 Priority app unable to connect

PAG — Mon, 19 Feb 2018 15:45:59 GMT

Will do.

Re: O2 Priority app unable to connect

Charl_ — Mon, 19 Feb 2018 18:15:11 GMT

Hi - yes I'm still having the same trouble 😞

@PAG, I'd be keen to know how you get on with Guru!

Cheers

Re: O2 Priority app unable to connect

PAG — Mon, 19 Feb 2018 18:37:09 GMT

So frustrating isn't it?
My appointment is on Wednesday, will post again afterwards.

Re: O2 Priority app unable to connect

MustardTree — Mon, 19 Feb 2018 21:43:53 GMT

I am also having this problem since Saturday. I have an old android phone on Jellybean and wondered if this could be the problem.

Re: O2 Priority app unable to connect

MI5 — Mon, 19 Feb 2018 21:45:52 GMT

JB is no longer supported for the latest Priority app so could well be the issue in your case.
You can still login through your browser though.
https://priority.o2.co.uk/