topic Re: O2 Priority WINNER'PRIZE in O2 Priority

O2 Priority WINNER'PRIZE

Shi — Sat, 16 Feb 2019 11:43:08 GMT

I had receive the e-mail that I had won the Exclusive SEA LIFE events with Priority .But I can't access to register.

Firstly,It was just only 24 hours to RSVP. It was valid until the 14th Feb. As you know those day, we were both busy to celebrate Valentine's day, so I missed access on time.

Secondly,The Exclusive SEA LIFE events draw the end 10th Feb , I had already checked from 10th to 12th,but nothing on my e-mail.

Furthermore, we also registered our phone when we filled the form which we applied this prize ,why didn't you phone or text us ? We always check the prize on our priority's app, but this prize we need to check on E-mail, who knows?

Re: O2 Priority WINNER'PRIZE

MI5 — Sat, 16 Feb 2019 12:35:43 GMT

@EmilieT ?

Re: O2 Priority WINNER'PRIZE

EmilieT — Mon, 18 Feb 2019 12:53:25 GMT

Hi @Shi, and sorry to hear you weren't able to RSVP to this prize after being selected. I can definitely pass on your feedback around the process, but I'd also like to check on my end if there's anything we could do even though we're past the timeframe of the prize draw confirmation. I'll send you a Private Message to get a few more details shortly.

Thanks @MI5 for the mention!