topic Received a Tile Mate instead of Champagne in O2 Priority

Received a Tile Mate instead of Champagne

chugger — Wed, 13 Feb 2019 23:25:41 GMT

Just wondered where my bottle of Moet is that I was promised last October? I did receive a Tile Mate and it seems that a few others have had the same problem on here. I thought this was meant as a reward for being a valued customer??

Re: Received a Tile Mate instead of Champagne

Glory1 — Wed, 13 Feb 2019 23:41:19 GMT

Unfortunately @chugger I believe they ran out of champagne rather early on. Hence the tile mate.

What can I say, bad planning on O2's part.

Anyway enjoy the tile mate and welcome to the forum

Re: Received a Tile Mate instead of Champagne

EmilieT — Thu, 14 Feb 2019 09:04:23 GMT

Hi @chugger, and sorry to hear you didn't receive what you were expecting. I'm not sure how much we could do now as the offer dates from a few months, but I'll send you a Private Message shortly to discuss it further.

Thanks @Glory1 for helping out!