https://community.o2.co.uk/t5/O2-Priority/O2-Priority-App/m-p/1077200#M19 Also date and time are on auto sync so yes correct thanks Thu, 05 Oct 2017 10:55:11 GMT Anonymous 2017-10-05T10:55:11Z https://community.o2.co.uk/t5/O2-Priority/O2-Priority-App/m-p/1077008#M14 <P>Hi cant login to the app as it doesnt recognise my phone number as being O2 despite being on O2 for 8&nbsp;or so years?</P> Wed, 04 Oct 2017 13:32:25 GMT https://community.o2.co.uk/t5/O2-Priority/O2-Priority-App/m-p/1077008#M14 Anonymous 2017-10-04T13:32:25Z https://community.o2.co.uk/t5/O2-Priority/O2-Priority-App/m-p/1077011#M15 Have you just changed anything on your account as it takes a few days to update.<BR />Otherwise check the date and time are correct on your phone. Wed, 04 Oct 2017 13:49:05 GMT https://community.o2.co.uk/t5/O2-Priority/O2-Priority-App/m-p/1077011#M15 MI5 2017-10-04T13:49:05Z https://community.o2.co.uk/t5/O2-Priority/O2-Priority-App/m-p/1077035#M16 It sounds like you've changed tariff or upgraded.... Wed, 04 Oct 2017 15:33:00 GMT https://community.o2.co.uk/t5/O2-Priority/O2-Priority-App/m-p/1077035#M16 jonsie 2017-10-04T15:33:00Z https://community.o2.co.uk/t5/O2-Priority/O2-Priority-App/m-p/1077191#M17 <P>Good morning and welcome to our forum!&nbsp;<img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /> It would be great to hear back from you&nbsp;@Anonymous&nbsp;regarding your issue so we know if we can help you further?</P> Thu, 05 Oct 2017 10:09:57 GMT https://community.o2.co.uk/t5/O2-Priority/O2-Priority-App/m-p/1077191#M17 Marjo 2017-10-05T10:09:57Z https://community.o2.co.uk/t5/O2-Priority/O2-Priority-App/m-p/1077199#M18 Hi thanks for the response. Yes upgraded two weeks ago tho a new s8. Does it take that long? Thu, 05 Oct 2017 10:54:25 GMT https://community.o2.co.uk/t5/O2-Priority/O2-Priority-App/m-p/1077199#M18 Anonymous 2017-10-05T10:54:25Z https://community.o2.co.uk/t5/O2-Priority/O2-Priority-App/m-p/1077200#M19 Also date and time are on auto sync so yes correct thanks Thu, 05 Oct 2017 10:55:11 GMT https://community.o2.co.uk/t5/O2-Priority/O2-Priority-App/m-p/1077200#M19 Anonymous 2017-10-05T10:55:11Z https://community.o2.co.uk/t5/O2-Priority/O2-Priority-App/m-p/1077203#M20 Not usually 2 weeks.<BR />Give customer service a call on 202. Thu, 05 Oct 2017 11:03:04 GMT https://community.o2.co.uk/t5/O2-Priority/O2-Priority-App/m-p/1077203#M20 MI5 2017-10-05T11:03:04Z