topic Re: Does anyone know Rewards vouchers expire after a few minutes? in O2 Priority

Does anyone know Rewards vouchers expire after a few minutes?

Anonymous — Sat, 18 Nov 2017 14:11:06 GMT

Hi, Just curious why, once you hit 'use now' you only have a certain number of minutes to use your voucher before it expires? For Caffe Nero it is 15 mins and I think for the old Boots Meal Deal it was much less. Basically, I assume the voucher is unique and can only be used once, in which case why not just have it expire at the end of the day? Thanks

Re: Does anyone know Rewards vouchers expire after a few minutes?

Cleoriff — Sat, 18 Nov 2017 14:17:47 GMT

Hi @Anonymous They are offered on a first come first served basis. This is why there is only a limited time frame to get your reward...

See section 11 of the terms and conditions https://www.o2.co.uk/termsandconditions/other-products-and-services/priority-terms-and-conditions

Re: Does anyone know Rewards vouchers expire after a few minutes?

Anonymous — Sat, 18 Nov 2017 14:19:25 GMT

Hi CLeoriff, thanks. But when you first open the reward you can choose to "Save for Later" and then later "Use Now". Are you saying even if you "Save for Later" this would be no guarantee of getting the Reward?

Re: Does anyone know Rewards vouchers expire after a few minutes?

Cleoriff — Sat, 18 Nov 2017 14:31:59 GMT

Oh I see I thought you were just talking about goods through Priority. If it's actually REWARDS then this is the info

https://priority.o2.co.uk/faq (scroll down to Rewards)

When do I get my reward?
Each quarter starts on the: 4 January / 4 April / 4 July / 4 October. We will notify you at the start of each quarter when your Reward is available to Save or Claim.
How do I Claim or Save my Rewards?
There are lots of ways to redeem your rewards. You can:
- Through Priority - if you have a Smartphone you can redeem in the Priority App and website.
- Text either CLAIM or SAVE to 50202
- You can call the Rewards IVR on 313
- Log on to the Rewards website
- Via Customers Services
- In Retail stores.
You can CLAIM or SAVE with all the options above. If you'd like to spend your Saved balance then you need to do this via the O2 Rewards website: https://payandgorewards.o2.co.uk/web/o2

Re: Does anyone know Rewards vouchers expire after a few minutes?

Anonymous — Sat, 18 Nov 2017 14:34:21 GMT

Hi Cleariff, Think we may be at crossed purposes. Let's say my question is: : 'For the free Caffe Nero coffee available every Tuesday I hit 'Save Now" in the morning. In the afternoon when I go to redeem the reward I hit "use now" and I have 15 minutes to use the voucher. Why is the 15 min time limit necessary?" Thanks

Re: Does anyone know Rewards vouchers expire after a few minutes?

Cleoriff — Sat, 18 Nov 2017 14:46:58 GMT

@Anonymous wrote:
Hi Cleariff, Think we may be at crossed purposes. Let's say my question is: : 'For the free Caffe Nero coffee available every Tuesday I hit 'Save Now" in the morning. In the afternoon when I go to redeem the reward I hit "use now" and I have 15 minutes to use the voucher. Why is the 15 min time limit necessary?" Thanks

I think we are talking at cross purposes @Anonymous Apologies. (It was the mention of Rewards which can be available through Priority) :smileywink:.

The Use Now is time limited. Only available on certain days. So when you hit that button you have to use within the time frame given otherwise the system could be open to abuse. Best thing if you are in a queue is to hit the use now when you get to the till etc...

Re: Does anyone know Rewards vouchers expire after a few minutes?

Anonymous — Sat, 18 Nov 2017 15:20:18 GMT

Hi Cleariff, Thanks. But I'm still not sure why O2 need to do this. The vouchers you get from Caffe Nero in their own app are not time limited as such (they have a life of 6 months) . They just expire once you use them. Are you saying the O2 QR code voucher is not unique / for one off use? Without the time limit you could use it more than once?

Re: Does anyone know Rewards vouchers expire after a few minutes?

MI5 — Sat, 18 Nov 2017 15:30:12 GMT

Makes no sense to me but that's the way they've chosen to set it up.

Re: Does anyone know Rewards vouchers expire after a few minutes?

jonsie — Sat, 18 Nov 2017 16:33:46 GMT

It's also a weekly reward so I'd too were allowed to save it for months there could be all sorts of abuse. Save 4 for a month and then the whole family goes. That's not what it's designed for and the cafe wouldn't allow it either.

Re: Does anyone know Rewards vouchers expire after a few minutes?

MercedesS — Tue, 28 Nov 2017 12:16:13 GMT

Hello @Anonymous,

Thanks for participating and sharing your thoughts with us! We do appreciate your opinion and understand your concerns about the time limit.

@Cleoriff wrote:

The Use Now is time limited. Only available on certain days. So when you hit that button you have to use within the time frame given otherwise the system could be open to abuse. Best thing if you are in a queue is to hit the use now when you get to the till etc...

As @MI5, @jonsie and @Cleoriff have explained, that is how the system works to prevent abuse. But, we will certainly pass on your feedback to O2

Thanks everyone for the help

Re: Does anyone know Rewards vouchers expire after a few minutes?

PhoneChanger — Wed, 28 Mar 2018 14:51:05 GMT

@Anonymous not sure if this helps but I used to work with a partner who provided offers via O2 Priority.

The reason timed offers were introduced was as part of the original agreement we would offer O2 a set number of vouchers per day/period, O2 obviously have more customers than vouchers. so the time was introduced so that people would only claim their vouchers when they were at the point of service rather than in advance which may be people who claim and never use (also helps to prevent them passing them on).

If the voucher was redeemed but then expired due to non-use it meant we could re-release the voucher to another customer