topic Re: No incoming/outgoing calls after port in Tech Support

No incoming/outgoing calls after port

LPS — Thu, 26 Aug 2021 09:39:44 GMT

Hello,

I hope I'm posting this in the right place as I'm not sure how else to access any help from O2. I've just bought a new phone and contract for my teenage daughter. Her number ported yesterday and WhatsApp and text messages work fine. However she can't make any calls (call just cuts off almost instantly) and she can't receive any calls (again it just cuts off). Tried restarting the phone numerous times and no idea what to do next as everything else works.

Any suggestions much appreciated.

Re: No incoming/outgoing calls after port

MI5 — Thu, 26 Aug 2021 10:18:18 GMT

@LPS

You need to contact O2.
All numbers are in this guide
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Re: No incoming/outgoing calls after port

NormalRob — Thu, 26 Aug 2021 14:57:38 GMT

I have the same problem. O2 have been thoroughly useless in helping. I now have a phone that can't in the first week of my new job. Great.

Re: No incoming/outgoing calls after port

Ivo — Thu, 26 Aug 2021 15:09:34 GMT

Same problem here WHAT IS GOING ON????

Re: No incoming/outgoing calls after port

MI5 — Thu, 26 Aug 2021 15:59:51 GMT

Somethings crapped out.

Forum is full of similar issues this week.

@TheresaV @LukasB any ideas?

Re: No incoming/outgoing calls after port

IT_Engineer69 — Thu, 26 Aug 2021 16:01:58 GMT

I too am experiencing a similar issue after provisioning an Apple Watch to my account. Customer services told me it was an issue in my area and to keep restarting my phone. Luckily I can send/receive text messages just not make outgoing/receive incoming calls

Re: No incoming/outgoing calls after port

gmarkj — Thu, 26 Aug 2021 16:20:32 GMT

Yep - another 2 spaced about 10 minutes apart (2nd one posted twice):

1 - https://community.o2.co.uk/t5/Other-Products-and-Services/Cant-make-outgoing-calls-or-take-incoming-calls/m-p/1482440#M45237

2 - https://community.o2.co.uk/t5/O2-Gurus/No-service/m-p/1482444#M9924

Re: No incoming/outgoing calls after port

IT_Engineer69 — Thu, 26 Aug 2021 16:32:16 GMT

definitely sounds like something has failed on the o2 side of provisioning/porting. On the phone to a rep at the moment via Skype

Re: No incoming/outgoing calls after port

MI5 — Thu, 26 Aug 2021 16:38:39 GMT

@IT_Engineer69

Ask them to escalate the issue to tech services.

It seems something quite big effecting lots of number ranges.

Re: No incoming/outgoing calls after port

IT_Engineer69 — Thu, 26 Aug 2021 16:50:07 GMT

Will have to drop off and try again later I think. Got transferred to the Apple Watch team and still on hold

Re: No incoming/outgoing calls after port

IT_Engineer69 — Thu, 26 Aug 2021 16:53:33 GMT

They are currently aware of the issue and it is classed as an high priority issue. No ETA on resolution, currently impacting customers who make changes on their accounts

Re: No incoming/outgoing calls after port

MI5 — Thu, 26 Aug 2021 18:31:00 GMT

@IT_Engineer69 wrote:
They are currently aware of the issue and it is classed as an high priority issue. No ETA on resolution, currently impacting customers who make changes on their accounts

That fits in with the issues we are seeing reported on here.

Re: No incoming/outgoing calls after port

jonsie — Thu, 26 Aug 2021 18:32:13 GMT

https://downdetector.co.uk/status/o2/

Re: No incoming/outgoing calls after port

MrCh00 — Thu, 26 Aug 2021 19:30:25 GMT

Same here, just ported over from EE today and cannot make any or receive calls. It’s the same for the wife and son. Internet and texts seems to ok tho.

Re: No incoming/outgoing calls after port

jamesw332 — Thu, 26 Aug 2021 20:18:03 GMT

Adding my voice into the mix... exactly the same problem for me. Can't make or receive calls after my number ported yesterday.

My wife also ported to O2 today and her situation is even worse - her old SIM (on three) is still half active and is receiving the calls, but bizarrely she can send SMSs from both her new phone and her old phone and they both appear from the same phone number. Right mess.

Bizarrely the call centre didn't seem to have a clue this morning, but clearly it is a wide issue.

Re: No incoming/outgoing calls after port

mrs_l — Thu, 26 Aug 2021 20:28:06 GMT

At least it's not just me... Exactly the same issue here. Can send texts, but not receive them, nor can I make or receive calls. Not a great start!

Re: No incoming/outgoing calls after port

IT_Engineer69 — Fri, 27 Aug 2021 08:59:08 GMT

Just seen a tweet where they are hoping the issue whatever it is should be fixed by today

https://twitter.com/O2/status/1431175866604826625?s=20

Re: No incoming/outgoing calls after port

TheresaV — Fri, 27 Aug 2021 09:15:20 GMT

Hello everyone @MI5 @LPS @IT_Engineer69 @NormalRob @Ivo @gmarkj @jonsie @MrCh00 @jamesw332 @mrs_l

Very sorry to hear you are having problems with calls. We're aware of an issue affecting a small number of customers. We’re working on a fix as we speak and aim to have full services restored as soon as possible. Please reboot your device periodically, thanks for your continued patience.

Re: No incoming/outgoing calls after port

IT_Engineer69 — Fri, 27 Aug 2021 09:36:59 GMT

Hi @TheresaV is it possible to sign up for a service status alert so we get notified when the issue is resolved?

Re: No incoming/outgoing calls after port

TheresaV — Fri, 27 Aug 2021 10:13:44 GMT

Hi @IT_Engineer69, unfortunately we don't have that ability but we will be able to let you know once it's resolved on this thread 🙂