topic Re: Unable to make or receive calls in Tech Support

Unable to make or receive calls

edd — Thu, 26 Aug 2021 14:27:18 GMT

My 02 mobile has suddenly beome unable to make or receive calls, when I dial the number I get a constant engaged tone, when I try to make a call it just hangs up before connection. I am desperate to have my phone working as I am out of work and have interviews and agencies calling me. I will be unable to pay my bill if I can not work. I contacted by phone your technical team and they have no idea what is wrong. this has only become an issue since I set up WiFi calling yesterday however if I swith off WiFi Calling it is still the same. I need your URGET support

Re: Unable to make or receive calls

MI5 — Thu, 26 Aug 2021 14:32:17 GMT

@edd

This is a customer lead forum.

You need to contact O2 for account issues.
All numbers are in this guide
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Re: Unable to make or receive calls

Ivo — Thu, 26 Aug 2021 14:45:01 GMT

Same problem here. How to call to the operators when i cant make calls mr M15?! I'm trying to call sameone and automatically close the connection with a single signal 'peep'

Aswell the people can't call me too....

Re: Unable to make or receive calls

jonsie — Thu, 26 Aug 2021 17:44:20 GMT

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support

Re: Unable to make or receive calls

Ij4 — Tue, 31 Aug 2021 11:18:33 GMT

Let me know if this has been fixed for you. I added an apple watch last week and get the engaged tone . No one can call me either and I have a important call from my doctor this week

Re: Unable to make or receive calls

Hmfc21 — Wed, 01 Sep 2021 12:57:22 GMT

Has anyone had this resolved? I was told to use WhatsApp to call people until it’s fixed…no help whatsoever

Re: Unable to make or receive calls

Ij4 — Wed, 01 Sep 2021 15:24:28 GMT

This got resolved for me today. O2 had to disconnect my number and reconnect it after which calls could resume. Big Thanks to @O2Lisa for helping get this sorted after 7 days of calling customer services for updates

Re: Unable to make or receive calls

O2Lisa — Thu, 02 Sep 2021 07:07:05 GMT

You're welcome @Ij4 😊

@edd @Hmfc21 @Ivo I'll message you all privately, if you're still having the issues I'll take some details and look in to it for you 🙂

Re: Unable to make or receive calls

Bee1london — Tue, 07 Sep 2021 09:20:15 GMT

Hi, I am also experiencing the same thing, I cant make or receive calls. Please can you help?

Re: Unable to make or receive calls

Phil56 — Fri, 26 Nov 2021 10:25:09 GMT

Contacting O2 is impossible. Aura is set up for chat options but does not recognise questions about receiving and sending call, this facility is useless! So can't phone for advise, no email address and the chat facility is pointless for this issue. Please advise further - thank you.

Re: Unable to make or receive calls

MI5 — Fri, 26 Nov 2021 10:33:30 GMT

@Phil56

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Thanks