topic Re: Text messages on Whatsapp and Messenger in Tech Support

Text messages on Whatsapp and Messenger

Secgen — Sat, 07 Aug 2021 18:03:44 GMT

I cannot send or receive messages unless I am connected to the internet

Re: Text messages on Whatsapp and Messenger

MI5 — Sat, 07 Aug 2021 18:15:02 GMT

@Secgen

That is correct.

Data is needed for both those apps.

Re: Text messages on Whatsapp and Messenger

Secgen — Sun, 08 Aug 2021 16:23:56 GMT

Hi thanks for the reply. I should have a couple of gigs of data, on myo2 it says it is available but still nothing, bill is fully paid up.

Re: Text messages on Whatsapp and Messenger

MI5 — Sun, 08 Aug 2021 21:50:16 GMT

@Secgen

Is mobile data enabled in your phone settings?

Re: Text messages on Whatsapp and Messenger

Secgen — Sun, 08 Aug 2021 22:29:05 GMT

Yes I have it enabled

Re: Text messages on Whatsapp and Messenger

MI5 — Sun, 08 Aug 2021 22:37:23 GMT

@Secgen

It could be a network fault O2 Service Status

Data may be turned off for some apps (check under mobile data settings).

Your apn may be wrong (try resetting your network connections).

If all looks OK on your phone, call O2 to check your account

Re: Text messages on Whatsapp and Messenger

Secgen — Sun, 08 Aug 2021 22:53:41 GMT

Thank you for the advice, I will check my settings, but I will def not go to O2 help again, the absolute wordt pathetic help desk I have ever encountered. I will find another provider first. Thank you again.