topic Re: Mast down for over a month in Tech Support

Mast down for over a month

Leanne23 — Sun, 18 Jul 2021 14:12:37 GMT

Hi there, I joined o2 last month and have had no signal the entire time where I live as a mast is in need of repair. I discovered this through your website after searching on my postcode and logged for updates. It’s extremely challenging trying to get through to anyone at o2 to find out what’s happening with this. I just keep getting automated text messages saying there is no update yet. How do I speak to someone to find out when this will be fixed and that I will be refunded for as long as this continues please? I cannot actually use my phone. Thanks

Re: Mast down for over a month

MI5 — Sun, 18 Jul 2021 14:28:40 GMT

@Leanne23

No one will tell you unfortunately as it's not something that O2 share.

With regards to compo, you need to wait until the mast is fixed, then call customer services to see what they can do for you.

Re: Mast down for over a month

Bambino — Sun, 18 Jul 2021 14:37:05 GMT

@Leanne23 Check here to see if your phone is compatible for WiFi calling: Wifi and 4G Calling explained | O2