https://community.o2.co.uk/t5/Tech-Support/Sim-Failure/m-p/1471732#M8570 <P>Phone just randomly said "SIM Failure" this morning... ive tried taking it out and cleaning it still didnt work, also tried turning phone on and off again and didnt work.... help!!</P> Fri, 16 Jul 2021 07:50:44 GMT Phoebe111 2021-07-16T07:50:44Z https://community.o2.co.uk/t5/Tech-Support/Sim-Failure/m-p/1471732#M8570 <P>Phone just randomly said "SIM Failure" this morning... ive tried taking it out and cleaning it still didnt work, also tried turning phone on and off again and didnt work.... help!!</P> Fri, 16 Jul 2021 07:50:44 GMT https://community.o2.co.uk/t5/Tech-Support/Sim-Failure/m-p/1471732#M8570 Phoebe111 2021-07-16T07:50:44Z https://community.o2.co.uk/t5/Tech-Support/Sim-Failure/m-p/1471740#M8571 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4543289">@Phoebe111</a>&nbsp;</P><P>Try it in another phone if you can.</P><P>If it still doesn't work you'll need a new sim.</P><P>You can get on in any O2 store (take ID with you)</P><P>or by calling customer services.</P><P>All numbers are in this guide <LI-PRODUCT title="Guide: Coronavirus Community Help and Support" id="Guide069"></LI-PRODUCT>&nbsp;<BR />When you call, you will be asked for the reason you are calling.<BR />Stay silent for 15 seconds and you will be taken to the keypad options.<BR />Press 2 for Everything Else<BR />Press 5 for More Options<BR />Press 7 for Anything Else which will put you though to someone.<BR />You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.<BR />8.00am is the best time to call if you can.</P> Fri, 16 Jul 2021 08:14:21 GMT https://community.o2.co.uk/t5/Tech-Support/Sim-Failure/m-p/1471740#M8571 MI5 2021-07-16T08:14:21Z