https://community.o2.co.uk/t5/Tech-Support/SIM-1-not-provision/m-p/1460275#M8142 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4489174">@Sarah_Lennox</a>&nbsp;</P><P>The new sim is blank.</P><P>Either use your old sim or do a sim swap to activate the new one <LI-PRODUCT title="Guide: Sim Swap: a mini guide 2017 update" id="Guide012"></LI-PRODUCT>&nbsp;</P> Tue, 18 May 2021 15:31:52 GMT MI5 2021-05-18T15:31:52Z https://community.o2.co.uk/t5/Tech-Support/SIM-1-not-provision/m-p/1460273#M8141 <P>Hi,</P><P>&nbsp;</P><P>What does the message "SIM 1 not provisioned" mean? I ordered my upgrade online and received it today with a new SIM card.</P><P>&nbsp;</P><P>I am able to connect to Wi-Fi etc but I cannot make/receive voice calls or text messages. Does the "SIM 1 not provisioned" mean I have to wait for my SIM to register?</P><P>&nbsp;</P><P>Many thanks</P><P>Sarah Lennox</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 18 May 2021 15:28:38 GMT https://community.o2.co.uk/t5/Tech-Support/SIM-1-not-provision/m-p/1460273#M8141 Sarah_Lennox 2021-05-18T15:28:38Z https://community.o2.co.uk/t5/Tech-Support/SIM-1-not-provision/m-p/1460275#M8142 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4489174">@Sarah_Lennox</a>&nbsp;</P><P>The new sim is blank.</P><P>Either use your old sim or do a sim swap to activate the new one <LI-PRODUCT title="Guide: Sim Swap: a mini guide 2017 update" id="Guide012"></LI-PRODUCT>&nbsp;</P> Tue, 18 May 2021 15:31:52 GMT https://community.o2.co.uk/t5/Tech-Support/SIM-1-not-provision/m-p/1460275#M8142 MI5 2021-05-18T15:31:52Z