topic Re: Ported number from EE to O2 in Tech Support

Ported number from EE to O2

Liz12 — Wed, 07 Apr 2021 17:47:43 GMT

Hoping someone can help, I have just joined O2 from EE my number was ported over today from EE and sim was disconnected. O2 sim is working and I can make calls & send texts which show as my transferred number. The number in my O2 account has also changed to the number I had with EE.
The problem is nobody can call me on the ported over number they are getting a message saying it’s an invalid number & also I am not receiving texts or WhatsApp’s.
I use this number for work so really need to be able to receive calls!
I’ve switched it off & on about 20 times but still no joy!

Re: Ported number from EE to O2

Cleoriff — Wed, 07 Apr 2021 17:56:08 GMT

@Liz12

I'll ask one of our account advisors if they can help.

@O2Emmaare you able to assist @Liz12?

Re: Ported number from EE to O2

O2Emma — Wed, 07 Apr 2021 18:00:53 GMT

Yeah no problem @Cleoriff

Re: Ported number from EE to O2

O2Emma — Wed, 07 Apr 2021 18:02:04 GMT

Hi @Liz12 I will send you a private message so i can look into for you.

Re: Ported number from EE to O2

MI5 — Wed, 07 Apr 2021 18:13:25 GMT

@Liz12

It can take up to 24 hours for everything to be fully working.

Re: Ported number from EE to O2

Cleoriff — Wed, 07 Apr 2021 19:01:42 GMT

Thanks @O2Emma

Re: Ported number from EE to O2

Liz12 — Wed, 07 Apr 2021 22:28:09 GMT

Thanks for your responses, hopefully it will all be working tomorrow!

Re: Ported number from EE to O2

MI5 — Wed, 07 Apr 2021 22:43:07 GMT

Best of luck @Liz12

Reboot again in the morning and fingers crossed all will be well.

Re: Ported number from EE to O2

Liz12 — Wed, 07 Apr 2021 22:52:28 GMT

Thanks @MI5 will give that a try in the morning 🤞🏼

Re: Ported number from EE to O2

Liz12 — Thu, 08 Apr 2021 09:10:10 GMT

Still not working! Still not receiving calls comes up as number not recognised. I am a critical worker and need to be able to receive incoming calls and texts for authorisation purposes.
Tried phoning o2 customer services on 202 but after waiting in ques I get cut off. Not the best start with o2 for me, beginning to wish I hadn’t moved over 😐

Re: Ported number from EE to O2

MI5 — Thu, 08 Apr 2021 09:13:33 GMT

@Liz12

Let's see if

@O2Lisa can check for you..

Re: Ported number from EE to O2

O2Lisa — Thu, 08 Apr 2021 09:28:35 GMT

Morning, thanks for the tag @MI5

Usually with a port issue our MNP team needs to get in touch with customers old providers, so we could be waiting on a reply from them which may take a little longer.

I do apologise @Liz12, I'll message you privately and check over your notes, we'll get this sorted for you

Re: Ported number from EE to O2

Liz12 — Thu, 08 Apr 2021 13:33:21 GMT

@MI5 @O2Lisa just wanted to thank you both all services now up and running after Lisa escalated the issue!

thanks for your help 😊

Re: Ported number from EE to O2

Szabi-01 — Thu, 08 Apr 2021 16:04:37 GMT

Glad to find this topic. I've had exactly the same issue with a fresh porting from EE to O2. Issue is the same: cannot receive calls, but can call/texting.

@O2Lisa @MI5 Can somebody look into it urgently please?

Many thanks

Re: Ported number from EE to O2

MI5 — Thu, 08 Apr 2021 20:18:42 GMT

Good news @Liz12

@Szabi-01

@O2Lisa will ne back on in the morning.

Re: Ported number from EE to O2

Szabi-01 — Thu, 08 Apr 2021 20:45:18 GMT

@MI5 @O2Lisa just tested now and works fine. Many thanks for your help

Re: Ported number from EE to O2

MI5 — Thu, 08 Apr 2021 20:46:48 GMT

Good news mate

Re: Ported number from EE to O2

O2Lisa — Fri, 09 Apr 2021 07:01:02 GMT

You're welcome @Liz12, have a lovely weekend

Re: Ported number from EE to O2

O2Lisa — Fri, 09 Apr 2021 07:05:23 GMT

Morning @Szabi-01, everything's OK now?

Just send me a message if you do need help with anything

Re: Ported number from EE to O2

Cleoriff — Fri, 09 Apr 2021 07:12:56 GMT

@O2Lisa

As @Szabi-01 started a separate thread here last night https://community.o2.co.uk/t5/O2-Gurus/EE-to-O2-number-porting-partial-work/m-p/1453003#M7836 and I tagged @O2Emma to that one, I wonder if you could leave a message for her that all is sorted please?