topic Re: Free Audible Trial - Cancellation in Tech Support

Free Audible Trial - Cancellation

Robbo365 — Mon, 13 Apr 2020 11:56:39 GMT

As part of my upgrade I had a free 3 month Audible trial. This comes to an end this week and I do not think it is worth keeping and certainly not prepared to pay for it.

I have called Audible and they have informed me the contract is through O2 so I need to cancel through them.

I can't find a way to cancel it on the website or on My O2 and when I call it keeps kicking me off.

Any ideas?

Re: Free Audible Trial - Cancellation

jonsie — Mon, 13 Apr 2020 12:04:45 GMT

Keep trying them.

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461/highlight/true
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

Re: Free Audible Trial - Cancellation

pgn — Mon, 13 Apr 2020 12:05:31 GMT

Cancelling will need a call to O2 on 202, or the numbers below if 202 is busy:

If you get onto the queue, with music playing, hang in there!

Good luck!

Re: Free Audible Trial - Cancellation

Robbo365 — Mon, 13 Apr 2020 12:18:15 GMT

Sorted

Re: Free Audible Trial - Cancellation

jonsie — Mon, 13 Apr 2020 12:19:56 GMT

Well done @Robbo365

Re: Free Audible Trial - Cancellation

Cleoriff — Mon, 13 Apr 2020 12:36:08 GMT

Is this someone else who got through? Good grief!!

Re: Free Audible Trial - Cancellation

Surrey18 — Thu, 14 May 2020 08:24:11 GMT

I had the same issue. Also now successfully cancelled, I am led to understand. I'll check my bill in a few days.

Re: Free Audible Trial - Cancellation

Camilla123 — Mon, 03 Aug 2020 10:53:48 GMT

Hi there, how did you sort this? I cant get through on the numbers and am in the same position- want to cancel audbile subscription. thanks.

Re: Free Audible Trial - Cancellation

Cleoriff — Mon, 03 Aug 2020 11:28:27 GMT

@Camilla123

You have to keep persevering in order to get through. Just like everyone else.

All numbers are in this guide

Re: Free Audible Trial - Cancellation

auser — Mon, 02 Nov 2020 16:00:47 GMT

It's ridiculous that we're given the ability to buy anything through the website yet made to call a poorly managed phone service to remove services.

O2 please stop doing this, it shows that making money through creating barriers for your customers is more important than customer self service!

Re: Free Audible Trial - Cancellation

MI5 — Mon, 02 Nov 2020 16:02:35 GMT

@auser

You can cancel in your MyO2

Go to your extras in your MyO2 http://www.o2.co.uk/myo2
Click the big + beneath your extra.
Click "Manage"
Click "Turn off auto renew"
You will get an email to confirm.

Re: Free Audible Trial - Cancellation

Fenderstrat — Sun, 10 Jan 2021 14:11:23 GMT

Thanks for this - finally got somewhere with this advice after going round in circles. Now let's see if it really has cancelled!

Re: Free Audible Trial - Cancellation

jonsie — Sun, 10 Jan 2021 14:13:39 GMT

Glad the guide helps

Re: Free Audible Trial - Cancellation

MI5 — Sun, 10 Jan 2021 15:12:49 GMT

You're welcome @Fenderstrat

Re: Free Audible Trial - Cancellation

KatieR — Sat, 30 Jan 2021 18:02:50 GMT

Hi all
Bit frustrated
I saw in my audible account I had two credits but only expected one left as part of my free extras
So went to extras and cancelled audible thinking my remaining credits would be there
Instead I now have no credits ..?
How do I redeem my last credit and reinstate the rest of my free trial? Usually with a free trial you can cancel anytime but they’ll still let you see through the free trial period.. hugely annoyed cannot find a way to speak to a human about this

Re: Free Audible Trial - Cancellation

MI5 — Sat, 30 Jan 2021 18:10:56 GMT

@KatieR

You'll need to call customer service.
Numbers here
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.