topic Re: can't open emails, apps or access links through FB in Tech Support

can't open emails, apps or access links through FB

Tracy_F — Tue, 23 Mar 2021 08:29:55 GMT

Hi. For the last couple of days when I've tried to access my emails the app has just stopped working and closed. It's the same with the o2 app and trying to open links in FB, my phone will just freeze and then shut the app down. I've cleared the cache or tried to uninstall the apps but my phone is not giving me that option anymore. I need my phone for work, especially the emails. It's a Galaxy J6. Not due an upgrade until December. Any help will be greatly appreciated. Thank you.

Re: can't open emails, apps or access links through FB

MI5 — Tue, 23 Mar 2021 08:34:21 GMT

@Tracy_F

Take a full backup of your personal date then factory reset your phone.

If still no good after that, you'll need to contact Samsung for a repair.

https://www.samsung.com/uk/support/contact/

Re: can't open emails, apps or access links through FB

Sarah_K — Tue, 23 Mar 2021 08:41:03 GMT

I've had exactly the same issue. I can't access any online banking either. Which is less than ideal...

I have a samsung but a different model. I wonder if there was a buggy update?

Re: can't open emails, apps or access links through FB

Sarah_K — Tue, 23 Mar 2021 08:44:26 GMT

https://www.theverge.com/2021/3/22/22345696/google-android-apps-crashing-fix-system-webview

There you go. Should fix it

Re: can't open emails, apps or access links through FB

Tracy_F — Tue, 23 Mar 2021 17:00:59 GMT

Thank you for taking the time to reply. Turns out it was a widespread issue and not just my phone x

Re: can't open emails, apps or access links through FB

Tracy_F — Tue, 23 Mar 2021 17:01:55 GMT

Turns out it was a widespread issue. Hope you got it sorted.

Re: can't open emails, apps or access links through FB

Tracy_F — Tue, 23 Mar 2021 17:02:31 GMT

Thank you.