topic Re: Cancelled sim contract in Tech Support

Cancelled sim contract

Andy81 — Sat, 20 Mar 2021 21:52:29 GMT

I've cancelled my daughters sim contract on my account whilst going through a mental health episode today. Can I get the sim reinstated please

Re: Cancelled sim contract

MI5 — Sat, 20 Mar 2021 21:55:48 GMT

@Andy81

You'll need to call customer service.
Numbers here
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Re: Cancelled sim contract

Andy81 — Sat, 20 Mar 2021 22:02:32 GMT

Ok thank you for that do you think it will be set bk up or is it to late now

Re: Cancelled sim contract

MI5 — Sat, 20 Mar 2021 22:08:41 GMT

@Andy81

There's a chance if you can call first thing in the morning, but I couldn't say for sure.

Worst case, you could start a new one and transfer her number across.