topic Re: Unlocking S5 in Tech Support

Unlocking S5

Ian13 — Mon, 15 Mar 2021 19:49:24 GMT

I have an Samsung S5 which I want to use with other networks and not just O2.

I asked for an unlocking code and O2 sent an 'unlatching' code. After 2 attempts, it still didn't unlock.

Can O2 offer another code? I think it only has 1 attempt left before it's locked to O2 forever (one wonders why!!)

MI5 — Mon, 15 Mar 2021 19:52:08 GMT

Sounds like you have the wrong code.

Check you submitted the correct IMEI number.

Ian13 — Mon, 15 Mar 2021 19:55:42 GMT

I checked the correct IMEI by resubmitting, and the online service said I had requested the code already.

MI5 — Mon, 15 Mar 2021 19:57:21 GMT

I'll ask @O2Emma to help then @Ian13

O2Emma — Mon, 15 Mar 2021 20:00:14 GMT

Hi @MI5 its been awhile lol I will pick it up no probs

MI5 — Mon, 15 Mar 2021 20:00:41 GMT

O2Emma — Mon, 15 Mar 2021 20:01:38 GMT

Hi @Ian13 I will need to private message you to look into it