topic Re: calls keep breaking up for 2/3 seconds at a time in Tech Support

calls keep breaking up for 2/3 seconds at a time

Colin7 — Sun, 14 Feb 2021 12:15:46 GMT

At the start of every call and throughout the call it keeps breaking up. No matter where I am or te coverage. Phone relatively new, 3 months, and no damages

Re: calls keep breaking up for 2/3 seconds at a time

Cleoriff — Sun, 14 Feb 2021 12:26:10 GMT

@Colin7

Have you checked your network status? https://status.o2.co.uk/

If that's ok, you may need a new sim.

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Re: calls keep breaking up for 2/3 seconds at a time

Anonymous — Sun, 14 Feb 2021 14:04:38 GMT

@Colin7 Hi, You say the phone is about 3 months old,

Was the phone working okay before and has this suddenly started happening?

If you know somebody with an O2 or unlocked phone try swaping over SIM's and see if it is still breaking up - If yes it's the network, if no it's your phone.

Re: calls keep breaking up for 2/3 seconds at a time

Colin7 — Sun, 14 Feb 2021 14:52:15 GMT

thanks

Re: calls keep breaking up for 2/3 seconds at a time

Cleoriff — Sun, 14 Feb 2021 17:55:37 GMT

Welcome