topic Re: Bad signal at home all of the sudden in Tech Support

Bad signal at home all of the sudden

Renji99 — Wed, 10 Feb 2021 16:33:15 GMT

I used to have good signal at home but recently it seems to keep getting worse. Stuck with 1 bar of signal at home now which isnt great.

Both myself and my wife are on 02 and both experiencing same issues.

Tried the usual steps but still just 1 or if im super lucky 2 bars

Calls constantly cut out or im told by the person I am on the phone to they cant hear me or vice versa.

Apart from changing to another provider are there any other steps?

It didnt used to be like this but its getting tiresome now

Re: Bad signal at home all of the sudden

Bambino — Wed, 10 Feb 2021 16:40:41 GMT

@Renji99 Take a look here: How can I sort out my network issues? - o2uk

You can also download the My Network app and report issues yourself: O2 | Apps | My Network - Find Out More About Your Network Coverage

Re: Bad signal at home all of the sudden

MI5 — Wed, 10 Feb 2021 16:43:51 GMT

@Renji99

I can ask @O2Waqas to take a look for you also.

Re: Bad signal at home all of the sudden

Renji99 — Wed, 10 Feb 2021 16:54:23 GMT

Thanks both. I have run through the usual Self help bits. Nothing seems to change.

O2 tells me I should have good 2G, 3G & 4G

Not really sure what the my network app is meant to do apart from tell you everything is great when its not.

Re: Bad signal at home all of the sudden

MI5 — Wed, 10 Feb 2021 17:01:13 GMT

Signal checkers are only theoretical computer simulations unfortunately @Renji99

So never 100% accurate and cannot predict indoor signal very well as building construction can effect signal also.

Re: Bad signal at home all of the sudden

Renji99 — Wed, 10 Feb 2021 17:03:20 GMT

Signal is the same in or outside.

Re: Bad signal at home all of the sudden

Bambino — Wed, 10 Feb 2021 17:05:11 GMT

@Renji99 Not that it would probably do you any good, but you're meant to be able to to report network issues yourself using the app.

If the problems persist, you might want to think about getting a phone enabled for WiFi calling, if your current phone isn't capable of that.

Re: Bad signal at home all of the sudden

Renji99 — Wed, 10 Feb 2021 17:12:32 GMT

Just activated wifi calling!

Lets see how that goes. Thanks!

Re: Bad signal at home all of the sudden

Bambino — Wed, 10 Feb 2021 17:19:35 GMT

@Renji99 I think you need to get customer service to enable it on their end as well.

Edit: Unfortunately, you have to lie these days in order to speak to customer service. O2 doesn't consider your call important because you're not buying anything, so you have to use the Upgrade, Lost/Stolen, or Fraud option to get through. Otherwise you'll just be disconnected.

Re: Bad signal at home all of the sudden

O2Waqas — Wed, 10 Feb 2021 17:19:08 GMT

@MI5 Thank you for the tag

@Renji99 Apologies you're experiencing issues with the network, I will send you a private message so we can investigate this further for you

Thanks

Re: Bad signal at home all of the sudden

MI5 — Wed, 10 Feb 2021 17:21:38 GMT

Thanks @O2Waqas

Re: Bad signal at home all of the sudden

Renji99 — Thu, 11 Feb 2021 09:48:23 GMT

Ive got a relativly new Samsung Galaxy direct from o2 so assume it would be active for Wifi calling already.

I think its working. Not sure how to test apart from if my calls dont drop or sound better

Re: Bad signal at home all of the sudden

MI5 — Thu, 11 Feb 2021 09:57:17 GMT

@Renji99

If you put phone in airplane mode and then turn on wifi....

Check if you can make a call.

Re: Bad signal at home all of the sudden

Renji99 — Thu, 11 Feb 2021 16:34:42 GMT

Seems its a problem with 4G.

3G and 2G full bars, but 4G 1 bar

Wifi calling is working for now but O2 are investigating as potential fault in area.

Thanks for everyones help

Re: Bad signal at home all of the sudden

MI5 — Thu, 11 Feb 2021 16:45:14 GMT

You're welcome and hope it's sorted soon for you.