topic Re: OTP Codes in Tech Support

OTP Codes

whatever — Wed, 27 Jan 2021 12:13:33 GMT

Hi, I am no longer receiving OTP codes from my banks and now Amazon. I was told by Natwest to contact my provider and check there is nothing restricting them their end. I contacted O2 via web chat and was assurred that as I can receive texts from them then it was not their issue. Since then I have discovered that Santandar and Amazon OTP codes are not coming through wither. I have no idea to actually talk to someone in O2 and I think if this problem persists then I will change my network. I am trying this in the hope it is resolvable.

Yes I have switched my phone off and on again!!

Re: OTP Codes

MI5 — Wed, 27 Jan 2021 12:27:00 GMT

@whatever

Try these tips

Or call (not chat).

All numbers are in this guide
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Re: OTP Codes

Gebe21 — Sat, 06 Feb 2021 18:57:13 GMT

I have this issue as well from anywhere that sends OTP, microsoft, amazon, banks and tried everything. reset network, clear cache and data, tried reinstalling another SMS app, Can recieve and send SMS just not the OTP. Spoke to O2 on chat, useless. Any advise anyone?

Re: OTP Codes

MI5 — Sat, 06 Feb 2021 19:20:46 GMT

@Gebe21

You need to call, not chat as specifically advised above.

Re: OTP Codes

fenners1 — Thu, 08 Jul 2021 11:01:00 GMT

One time passwords (OTP's) from Amazon and my bank are getting through to my phone only if I get O2 to send me a OTP as a result of me chaniging my O2 account details. When I then get an OTP from O2 all the other OTP's come through. It' seems to unblock the system.

This is clearly and issue with O2's network services.

Any idea how I can get this fixed?

Many thanks

Re: OTP Codes

Mbf — Sun, 26 May 2024 17:35:51 GMT

Did u ever get a solution for this? As the exact thing is happening to me

Re: OTP Codes

Oxonian — Sun, 26 May 2024 20:56:06 GMT

@Mbf

If you are asking @fenners1 or @whatever, you need to tag them thus. But the thread is nearly three years of age, so it is unlikely that they will respond.

I have given you some guidance on your other thread.