topic Re: VPN in Tech Support

VPN

Cassie1 — Tue, 02 Feb 2021 10:16:45 GMT

Hi there, my Now TV app isnt working and so the customer help team at Now TV have asked me to ask my netwrok carrier (o2) to check if there is a VPN (Virtual Private Network ) set up from my network connection and to disable it if so. How do I check this?

Re: VPN

MI5 — Tue, 02 Feb 2021 10:22:24 GMT

@Cassie1

Only you can set a VPN in your phone settings, not O2.

Check on your handset to see if you have accidentally enabled a VPN, although this would also likely effect your entire data network, not just your Now TV app.

Re: VPN

Cassie1 — Tue, 02 Feb 2021 10:24:24 GMT

Thank you, how do I check this?

Re: VPN

Cassie1 — Tue, 02 Feb 2021 10:32:52 GMT

Managed to figure it out - thank you

Re: VPN

MI5 — Tue, 02 Feb 2021 10:35:01 GMT

You're welcome