topic Re: Am I on O2 refresh in Tech Support

Am I on O2 refresh

JPGreen — Fri, 29 Jan 2021 18:17:25 GMT

Hi,

I'm currently on a sim only deal (18 months) - how do I know if I am on O2 refresh?

Thanks

Re: Am I on O2 refresh

madasaf1sh — Fri, 29 Jan 2021 18:20:36 GMT

@JPGreen

Sim Only is not o2 Refresh, as Refresh includes a Handset Contract and an Airtime Contract.

Re: Am I on O2 refresh

JPGreen — Fri, 29 Jan 2021 18:28:10 GMT

Thanks, does this include if I have previously paid off the phone part of the contract?

Re: Am I on O2 refresh

Anonymous — Fri, 29 Jan 2021 18:46:19 GMT

@JPGreen

Hello

If you only have a Pay Monthly Sim Only Contract without the Phone on Refresh then you won't have to pay for the Device.

This will explain it

https://www.o2.co.uk/help/pay-monthly/o2-refresh-explained

You will just be paying for your Monthly Tariff or what you use outside your monthly allowances.

Re: Am I on O2 refresh

MI5 — Fri, 29 Jan 2021 18:52:07 GMT

@JPGreen

Yes, you are on a refresh sim only tariff.

The same as I am having done the same as you years ago.

You will find that you can upgrade to another simo at anytime and keep repeating this or ipgrade to a phone plan without any cancellation fees.

Re: Am I on O2 refresh

JPGreen — Fri, 29 Jan 2021 20:21:47 GMT

Thanks all! That’s really helpful thank you. Does this mean I could swap network as well? Some of the deals on other networks are cheaper... Or would that lead to early cancellation/other charges. Assuming this would work like a normal change of service at the end of the contract?

Re: Am I on O2 refresh

MI5 — Fri, 29 Jan 2021 20:23:53 GMT

@JPGreen

If leaving O2 you would need to pay cancellation fees

Text INFO to 85075 to get details.