topic Re: new phone transferring data for over 4 hours in Tech Support

new phone transferring data for over 4 hours

Mollysmum2 — Fri, 22 Jan 2021 19:24:01 GMT

Hi can any one help please. I upgraded to a new phone. it arrived today. Old phone is in process of transferring data. says time remaining 1 minute. has been like this for 4 hours now. screen stuck on this message so can't use old phone and new phone only has a few items loaded and no network coverage so stranded with no phone. sort of regretting upgrading now!!

Re: new phone transferring data for over 4 hours

MI5 — Fri, 22 Jan 2021 19:27:24 GMT

@Mollysmum2

Reboot both phones and start again.

When it's finished, use your old sim in the new phone.

Re: new phone transferring data for over 4 hours

Mollysmum2 — Fri, 22 Jan 2021 19:49:44 GMT

Thank you. I did wonder but was affraid of loosing everything. apps are all now loading rather than waiting so hopefully this will work. I will then switch back to the old sim so hopefully the new phone will connect to the network fingers crossed.

Re: new phone transferring data for over 4 hours

MI5 — Fri, 22 Jan 2021 19:51:53 GMT

Sounds good @Mollysmum2