topic Re: IME not on portfolio in Tech Support

IME not on portfolio

Gregg1 — Fri, 22 Jan 2021 13:37:55 GMT

trying to recycle my phone but the IME is not on portfolio

Re: IME not on portfolio

Cleoriff — Fri, 22 Jan 2021 13:59:06 GMT

@Gregg1Is it in MyO2 http://www.o2.co.uk/myo2

Re: IME not on portfolio

Gregg1 — Fri, 22 Jan 2021 14:04:14 GMT

no its just shows a sim

Re: IME not on portfolio

Bambino — Fri, 22 Jan 2021 14:08:01 GMT

@Gregg1 Take a look here: 4 Ways to Find the IMEI or MEID Number on a Mobile Phone - wikiHow

Re: IME not on portfolio

Gregg1 — Fri, 22 Jan 2021 14:11:21 GMT

i know the IME but when entered on the recycle page it says its not on O2 portfolio

Re: IME not on portfolio

Bambino — Fri, 22 Jan 2021 14:17:32 GMT

@Gregg1 You'll need to speak to customer service:

Because you're not buying anything, O2 doesn't consider your call important, so use the Upgrade, Lost/Stolen, or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

Alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Re: IME not on portfolio

MI5 — Fri, 22 Jan 2021 19:35:18 GMT

@Gregg1

I'd try contacting O2 Recycle directly https://www.o2recycle.co.uk/contact-us