topic Re: bringing my number in Tech Support

bringing my number

mr5168 — Thu, 14 Jan 2021 08:59:59 GMT

i have just installed my new sim

i supplied a PAC code when ordering and wondered how long it takes for my number to change over

thankyou

Re: bringing my number

Cleoriff — Thu, 14 Jan 2021 09:07:31 GMT

Before we can transfer your number, we'll need your PAC code. This is made up of three letters and six numbers. You can get this from your current provider and it will be valid for 30 days.

You can give us your PAC code when you order your new O2 connection or at any time afterwards. Once you’ve given us your PAC code you’ll switch to our network within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days. If you provide your PAC code at the weekend, you’ll switch on the following Tuesday.

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

Keep rebooting your phone.

Re: bringing my number

mr5168 — Thu, 14 Jan 2021 09:14:16 GMT

thankyou

the pac has already been supplied so should be 24 hours then

Re: bringing my number

MI5 — Thu, 14 Jan 2021 09:25:40 GMT

Maybe. I'd advise to send the form again or call it in.
http://www.o2.co.uk/contactus

Re: bringing my number

mr5168 — Fri, 15 Jan 2021 10:32:08 GMT

its been over 24 hours now and i have rebooted the phone.
i just keep going round in circles using the web based contacts and when i phone o2 i get cut off?
is there an actual contact number

Re: bringing my number

MI5 — Fri, 15 Jan 2021 10:54:21 GMT

@mr5168

You need to contact O2.
All numbers are in this guide
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Re: bringing my number

mr5168 — Fri, 15 Jan 2021 11:28:11 GMT

thankyou for your help
it should all be sorted monday
regards

Re: bringing my number

MI5 — Fri, 15 Jan 2021 11:29:05 GMT

You're welcome and best of luck

Re: bringing my number

Cleoriff — Fri, 15 Jan 2021 12:00:43 GMT

Good to hear @mr5168 Fingers crossed.