Scam charges

Eloise — Thu, 14 Jan 2021 17:19:29 GMT

Hi, I’ve recently noticed charges on my bill for this month because of receiving a text from 79050 on 24th December 2020 which I believed to be a scam so I ignored it. Please can you assist in sorting this? I’ve found no other way to contact O2, phone lines are down, chat is disabled on the app. Many thanks.

Re: Scam charges

Cleoriff — Thu, 14 Jan 2021 17:28:36 GMT

Hi @Eloise

See community help here:

Guide: Have you fallen for or been conned into a premium rate scam? What to do next

And O2 advice here

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

Help to prevent further charges here Guide: Tips to avoid unexpected charges on your bill

You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers

Also re that number.

Premium SMS charges are set by the provider. The texts generally cost about £1 - £5 each for which you might not realise you're being charged, and can mean you end up with a shockingly high phone bill

How do I stop premium texts on 79050?

The number you checked belongs to:

Short code number: 79050
Reply to the message with 'STOP' or 'STOP ALL'
This service is provided by Oxygen8 Communications
Contact Details 03333137900 or customercare.uk@oxygen8.com

https://who-called.co.uk/Number/79050

Re: Scam charges

MI5 — Thu, 14 Jan 2021 18:35:24 GMT

@Eloise

Oxygen 8 have acknowledge an error in sending these "Merry Christmas" messages.

If you contact them directly, they will refund you.

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Scam charges

Re: Scam charges

Re: Scam charges