topic iPhone unresponsive and can't switch off in Tech Support

iPhone unresponsive and can't switch off

Sunni — Wed, 13 Jan 2021 12:55:50 GMT

My little boy touched my phone whilst on FaceTime and it seemed to lovk to a blank black screen couldn't end the FaceTime call and it still shows that screen on background apps

now I can't open any icons and can't shut or reset the phone

i can scroll but if I touch app to open nothing happens

Re: iPhone unresponsive and can't switch off

MI5 — Wed, 13 Jan 2021 12:58:19 GMT

@Sunni

You need to reset the phone.

Press volume up then volume down then hold the power button until the Apple logo appears on screen.

Re: iPhone unresponsive and can't switch off

Sunni — Wed, 13 Jan 2021 13:09:25 GMT

I've tried that and it doesn't work

power button seems to be unresponsive too I can't lock it, when it eventually goes to lock screen itself it unlocks with just a scroll instead of pin code

Re: iPhone unresponsive and can't switch off

MI5 — Wed, 13 Jan 2021 13:12:17 GMT

@Sunni

Never known one to not reset but I guess you'll just have to wait for the battery to go flat.