How do I progress my order after being accepted via credit check?

Evansc — Sat, 31 Jan 2026 09:49:54 GMT

Hi, I’ve recently been accepted for a new phone online (my credit check has been accepted) and I’ve had an email telling me to go to my account to see what to do next. However, my basket has now “expired” - it’s been minutes since the credit check was accepted, and there’s nothing on myO2. How do I progress it?

Re: How do I progress my order after being accepted via credit check?

madasaf1sh — Sat, 31 Jan 2026 09:54:10 GMT

@Evansc

The best way to find out is to contact the sales team on 0800 081 0255 and they can help

topic How do I progress my order after being accepted via credit check? in Tech Support

How do I progress my order after being accepted via credit check?

Re: How do I progress my order after being accepted via credit check?