Accounts

Ianstewart — Fri, 19 Dec 2025 11:58:47 GMT

I have just indicated that I am leaving. This was a mistake so please cancel request. I was trying to get an answer on accounts.

i have been an o2 customer for many years and will remain one but please resolve this problem.

i was in your store in Edinburgh and asked for details of my account because it had been going up. I was advised that I had two accounts. My number is *********** . I was advised that I was also being charged for ***********. This is not my account and never has been. I rang the number and got a “not available” answer. You will no doubt be able to check that this number has never been used by me. On the advice from your store I cancelled the account and got your “sorry to leave us “ response.

can you please explain and also credit my account with all the charges made on this number.

many thanks

Re: Accounts

pgn — Sun, 21 Dec 2025 09:37:38 GMT

This is not O2 @Ianstewart

All ways to contact them today here:

Use Instagram or Facebook links in the Social Media section to get through to somebody in the UK, and be persistent.

Re: Accounts

jonsie — Sun, 21 Dec 2025 12:00:33 GMT

Have you done a switch up recently @Ianstewart ?

topic Re: Accounts in Tech Support

Accounts

Re: Accounts

Re: Accounts