https://community.o2.co.uk/t5/Tech-Support/IMEI-not-recognised-for-switch-uo/m-p/1821355#M58568 <P>Been trying to upgrade spoke to someone on the phone about my switch up and the IMEI is not recognised and they said they know why the problem is and would fix it but still waiting for an email about this&nbsp;</P><P>&nbsp;</P><P>Seem to be going round in circles k, not happy</P> Mon, 08 Dec 2025 09:31:45 GMT Tommo_1012 2025-12-08T09:31:45Z https://community.o2.co.uk/t5/Tech-Support/IMEI-not-recognised-for-switch-uo/m-p/1821355#M58568 <P>Been trying to upgrade spoke to someone on the phone about my switch up and the IMEI is not recognised and they said they know why the problem is and would fix it but still waiting for an email about this&nbsp;</P><P>&nbsp;</P><P>Seem to be going round in circles k, not happy</P> Mon, 08 Dec 2025 09:31:45 GMT https://community.o2.co.uk/t5/Tech-Support/IMEI-not-recognised-for-switch-uo/m-p/1821355#M58568 Tommo_1012 2025-12-08T09:31:45Z https://community.o2.co.uk/t5/Tech-Support/IMEI-not-recognised-for-switch-uo/m-p/1821358#M58569 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5504908">@Tommo_1012</a>&nbsp;</P><P class="">This is a customer to customer community, not O2, so we cannot access your account, sorry.</P><P class="">You need to contact O2.</P><P class=""><SPAN class="">Message them on Social Media. Facebook or Instagram </SPAN><A href="https://www.o2.co.uk/abouto2/social-media" target="_blank" rel="noopener">https://www.o2.co.uk/abouto2/social-media</A> or give them a call on 202 or 0344 809 0202.</P><P class="">Switch up is best done in store.</P> Mon, 08 Dec 2025 09:39:22 GMT https://community.o2.co.uk/t5/Tech-Support/IMEI-not-recognised-for-switch-uo/m-p/1821358#M58569 MI5 2025-12-08T09:39:22Z