topic eSIM - new customer in Tech Support

eSIM - new customer

Malty — Sat, 06 Dec 2025 23:20:33 GMT

Hey,

Just joined o2 and selected eSIM as my delivery option for a sim only deal. Despite following the guidance online, nothing shows in myo2 account - can’t even track the order.

tried the my o2 app that refuses to sign me in.

what gives?

thanks

Re: eSIM - new customer

jonsie — Sat, 06 Dec 2025 23:42:50 GMT

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

Re: eSIM - new customer

Enlli — Sun, 07 Dec 2025 07:37:19 GMT

Having received eSIMs on 3 different networks the one I would avoid is O2. They make things overly complicated and their systems are rubbish.

Take it you have followed these instructions

Another option is to call into an O2 store with Photo ID. You could chose then between eSIM or plastic

Re: eSIM - new customer

Malty — Mon, 08 Dec 2025 14:17:19 GMT

Just to update for anyone in the future. I went to bed and woke up to a text about my spend cap that I had set. Thought I’d try logging in and my eSIM was there waiting for me 😁

Seems it takes a few hours for the system to update.

thanks!

Re: eSIM - new customer

Enlli — Mon, 08 Dec 2025 15:16:05 GMT

Glad to hear that you are now set up