topic Basket expired in Tech Support

Basket expired

RB97 — Fri, 05 Dec 2025 03:06:42 GMT

Morning,

I had processed a SIM only plan for credit check and it has returned OK. Though now my basket seems to have expired and I can't see a way of finishing the order that I started without restarting all over again.

Please can someone advice?

Thanks

Rahul

Re: Basket expired

pgn — Fri, 05 Dec 2025 06:21:57 GMT

@RB97 - Best probably to contact the sales team as they can help with that – message them on Social Media using either Instagram or Facebook/Messenger only - https://www.o2.co.uk/abouto2/social-media

Or you can call them on 0800 081 0255.

Good luck!