topic Haven’t received Sim Card in Tech Support

Haven’t received Sim Card

niall8 — Sun, 23 Nov 2025 13:37:41 GMT

Hi,

I just recently purchased a Tariff plan on 16/11, order no. NC285156563. I received a message stating that it should be delivered in 1-3 days. It’s now been 7 days and I still haven’t received it. I also received a message stating I am going to be charged on 3/12 for £7.47. I don’t understand this as I have not even received my SIM in order to start using my Tariff.

Re: Haven’t received Sim Card

MI5 — Sun, 23 Nov 2025 13:44:29 GMT

@niall8

Post delivery can take up to 10 days, maybe more at this time of year.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook or Instagram https://www.o2.co.uk/abouto2/social-media

Or you can call them on 0800 081 0255

Also check if an esim has been issued

Thanks