topic No network and no service in Tech Support

No network and no service

GJ424 — Sun, 16 Nov 2025 13:34:31 GMT

No network on mobile, no one answers on 202 and chat asks me to scan a QR code but I have no internet on mobile to scan it, with no internet! Nobody answers on 202, just automated message repeating they are busy, then the phone line drops out and I am cut off.

The coverage checker says I have service in my area but I don't.

I have tried switching off the phone (and all the other hints to fix it but still a problem.

It did come back temporarily but has gone again now

Re: No network and no service

TallTrees — Sun, 16 Nov 2025 13:53:36 GMT

Hi there @GJ424

We are a customer based community. We don't have access to your account. Can give you these to read through. (I know you have used a checker) always worth a read..

You can leave a message on O2 Social media Facebook and Instagram Leave them a message.

All contacts here.. includes social media

Could it be your SIM

Can you check this with another phone ?

If your SIM is faulty, the best option is to pop into your nearest O2 shop for a replacement SIM.

Re: No network and no service

MI5 — Sun, 16 Nov 2025 13:52:48 GMT

@GJ424

Check and report issues in app https://www.o2.co.uk/apps/my-network