topic WIFI Calling in Tech Support

WIFI Calling

NeilB47 — Tue, 28 Oct 2025 11:31:29 GMT

I purchased a new iphone 16 plus and live in a rural area.

Ever since i have had the phone - 2 weeks! it has not worked at all

Trying to gert throught to O2 is a nightmare - i do not have all day to wait to speak to someone

Customer service is awful!!

Does anyone have any ideas what i can do please?

Enlli — Tue, 28 Oct 2025 11:38:33 GMT

Use social media

Be aware WiFi Calling is not available on PAYG yet.

Use https://www.o2.co.uk/apps/my-network to check and report on the network

madasaf1sh — Tue, 28 Oct 2025 11:39:07 GMT

Are you on PAYG or Pay Monthly?

Pay Monthly, it should be enabled by default on your account, and just needs enabling on the phone

Pay As You go - it is been rolled out by the end of the year to all customers.

Why are you on o2 if you have barely any signal,,