topic Re: New phone and mobile data on watch in Tech Support

New phone and mobile data on watch

1998ekd — Thu, 16 Oct 2025 18:42:26 GMT

Hi! Can anyone help at all. I upgraded to a new phone and when I try set up my mobile data for my watch it says “we can see you have a plan but we are having problems finding it”.

I have been on live chat loads , called up a few times and been into the store and no one can help. I have asked if I can cancel the data plan as I can’t use it and also not possible.

any help would be appreciated.

thanks

Re: New phone and mobile data on watch

MI5 — Thu, 16 Oct 2025 18:57:50 GMT

@1998ekd

Contact O2 via FB or Insta

https://www.o2.co.uk/abouto2/social-media

Re: New phone and mobile data on watch

Cavallino — Mon, 20 Oct 2025 17:36:29 GMT

They have been absolutely useless on the facebook messenger app. Im having problems with them trying to get my apple watch activated.

Absolutely useless.

Re: New phone and mobile data on watch

MI5 — Mon, 20 Oct 2025 20:04:00 GMT

@Dave-O2

Re: New phone and mobile data on watch

1998ekd — Thu, 23 Oct 2025 11:23:19 GMT

Still not sorted unfortunately- was told they would ring me and haven’t heard anything. Been 3 weeks now

Re: New phone and mobile data on watch

Blanch — Fri, 24 Oct 2025 15:41:39 GMT

I wish you the best of luck - exactly 1 month since I raised mine.

You will likely need to make them raise a helix ticket, that seems to be there "go to" for watch connection issues.

Good luck...

Re: New phone and mobile data on watch

Cavallino — Mon, 27 Oct 2025 21:08:10 GMT

They are absolutely incompetent frankly speaking, same situation here. Waiting weeks for resolution, they take their sweet time.

Re: New phone and mobile data on watch

Blanch — Wed, 12 Nov 2025 17:40:54 GMT

I am not sure if yours is fixed yet but after 7 LONG weeks I actually spoke to a senior complaints handler today who knew exactly what to do and it was what I asked for right at the start.

You need to tell them to delete and completely remove the old e-sim and set you up on a brand new plan.

7 weeks, 5 technical tickets, 3 complaints and I was done in 10 minutes with this guys help this afternoon.

Re: New phone and mobile data on watch

Benlfc — Fri, 14 Nov 2025 12:54:43 GMT

@1998ekd https://community.o2.co.uk/t5/Pay-Monthly/Setting-up-Apple-Watch-plan-and-getting-an-error/td-p/1818467

Re: New phone and mobile data on watch

pgn — Fri, 14 Nov 2025 21:51:28 GMT

@Blanch wrote:
I am not sure if yours is fixed yet but after 7 LONG weeks I actually spoke to a senior complaints handler today who knew exactly what to do and it was what I asked for right at the start.

You need to tell them to delete and completely remove the old e-sim and set you up on a brand new plan.

7 weeks, 5 technical tickets, 3 complaints and I was done in 10 minutes with this guys help this afternoon.

One for inclusion in the @Dave-O2?

Re: New phone and mobile data on watch

Cavallino — Sun, 16 Nov 2025 18:52:10 GMT

Thanks does this mean that I have to ask them to take out the PHONE e-sim out completely?

Re: New phone and mobile data on watch

pgn — Sun, 16 Nov 2025 19:09:51 GMT

@Cavallino wrote:
Thanks does this mean that I have to ask them to take out the PHONE e-sim out completely?

Yes, @Cavallino - note you will lose mobile connectivity for a brief while, so if not on WiFi calling via home broadband, or another phone, your voice call will drop. If using Insta or FB from home, all should stay up throughout. Good luck!

Re: New phone and mobile data on watch

Cavallino — Thu, 20 Nov 2025 00:16:03 GMT

I got a call from your guys. They started with my situation from brand new. Asking basic questions ive already answered. I've never known such a stupid company and way of working in my life.

This is now nearly 2 months and I'm not even close to solving this.

Waiting for 8 weeks to pass and I'm going to unleash hell via legal route.

Trying to be reasonable and respectful doesn't cut it with such an incompetent and unprofessional company.

I took out an iPhone pay monthly for 12 months contract with the apple watch SIM. But since I can't get O2 to move off their behind to solve this issue I want to cancel the phone contract. I assume I'm within my rights on this.

Re: New phone and mobile data on watch

pgn — Thu, 20 Nov 2025 06:53:39 GMT

should help you, @Cavallino - and https://www.o2.co.uk/how-to-complain for the legal steps. Good luck!

Re: New phone and mobile data on watch

Cavallino — Thu, 20 Nov 2025 21:43:43 GMT

Thanks. Please can you explain to me why is it difficult for O2 to implement the information you provided? I explained this to them via chat and via the call but they are just ignorant.

Re: New phone and mobile data on watch

Enlli — Thu, 20 Nov 2025 22:19:45 GMT

None of us can explain it. We just watch this sort of debacle happen on a regular basis.

We keep being assured the VMO2 are spending millions improving Customer Services only to see it go downhill from one announcement to the next.

Re: New phone and mobile data on watch

Cavallino — Tue, 02 Dec 2025 18:44:46 GMT

Absolutely shambolic. Still waiting now 2 months on, no resolution. Incompetence of the highest order and abject failure in basic customer service.

Re: New phone and mobile data on watch

Cavallino — Thu, 04 Dec 2025 18:34:08 GMT

I got a call from a supervisor. I told her that I am not available to discuss as I didnt have the watch with me (its my daughters watch). She promised to call me at a time I specified.

I told her that this was promised last time a supervisor called, they didnt call back until 2 WEEKS later.

The supervisor promised to call at the agreed time.

That time has come and passed.

Did she call back?

Did she hell.

Re: New phone and mobile data on watch

1998ekd — Wed, 10 Dec 2025 16:33:42 GMT

still not sorted 8 weeks later.

Re: New phone and mobile data on watch

Benlfc — Thu, 11 Dec 2025 10:46:44 GMT

@1998ekd still not sorted here either