New Order Issues

gracesu — Mon, 13 Oct 2025 15:44:51 GMT

I’m a first time customer with o2 and recently ordered a new phone for collection just less than 2 weeks ago. I got the confirmation email and all that stuff, and got texts from the courier so I assumed all was well.

Then a few days ago I got a text saying my phone would be delivered that day, but they couldn't deliver it because o2 didn’t have a pin for the order and then again today they attempted to deliver to the store but it “wasnt accepted”.

Additionally, I haven’t been able to see anything about my order online because the “my o2” section is empty. Which means I can’t access anything on the app either.

Any help? Even if I could switch to home delivery or something. I tried calling but it basically ended nowhere.

Re: New Order Issues

pgn — Mon, 13 Oct 2025 16:05:54 GMT

@gracesu

Looks like you should contact the sales team as they can help with that – message them on Social Media using Facebook or Instagram has the links

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

topic Re: New Order Issues in Tech Support

New Order Issues

Re: New Order Issues