topic Re: Upgrading through a 3rd party in Tech Support

Upgrading through a 3rd party

Just_Jay — Wed, 08 Oct 2025 11:37:01 GMT

Hi, ive recently upgraded from an S23 to an S25 (both on 02) via Mobile Phomes Direct and have a few questions:

Can i put my current sim in my new phone and still keep the same number, or do i need to sim swap?

My contract ends on the 22nd do i need to cancel the previous one of £34 or will it automatically upgrade to the newest contract of £32. Worried i'd have to pay two contracts at the same time.

Re: Upgrading through a 3rd party

Enlli — Wed, 08 Oct 2025 11:58:01 GMT

This will depend on whether it was an actual upgrade (where you keep the same number) or a new contract (where you are given a new number)

If the latter the best action would to get a PAC for your present number and move it to a PAYG SIM on another network. Later you can get another PAC and move the number back to O2

Re: Upgrading through a 3rd party

jonsie — Wed, 08 Oct 2025 11:58:22 GMT

No you need to migrate the number to your new account which will close the original qaccount

As it stands you will have two accounts