topic Re: iMessage and FaceTime not activating after number port from EE in Tech Support

iMessage and FaceTime not activating after number port from EE

PieMike — Fri, 20 Jan 2023 20:01:57 GMT

Hi,

seems a popular topic. Since porting my number from EE my iMessage and FaceTime will not activate.

I have tried all solutions posted here (network reset, restarting phone, Apple support, even sim swap) and nothing has worked

spoke to O2 tonight who have raised an issue with the IT team but if anyone help to fix this in the meantime I would be very grateful.

Re: iMessage and FaceTime not activating after number port from EE

pgn — Sat, 21 Jan 2023 07:21:06 GMT

Perhaps the Forum Account Advisor @O2Georgina can help, she is in from 8am today, @PieMike - good luck!

Re: iMessage and FaceTime not activating after number port from EE

O2Georgina — Sat, 21 Jan 2023 08:31:44 GMT

@pgn Thanks for the tag

@PieMike I will send you a private message now

Re: iMessage and FaceTime not activating after number port from EE

PieMike — Sat, 21 Jan 2023 10:55:31 GMT

Thank you @pgn @O2Georgina @I have just replied.

hope you can help as it’s driving me round the bend!!

Re: iMessage and FaceTime not activating after number port from EE

PieMike — Sun, 22 Jan 2023 13:28:04 GMT

@O2Georgina @The problem is now resolved. Thank you so much for help.

Re: iMessage and FaceTime not activating after number port from EE

iphone14promax — Sat, 28 Jan 2023 10:24:27 GMT

hello @O2Georgina

Re: iMessage and FaceTime not activating after number port from EE

iphone14promax — Sat, 28 Jan 2023 10:24:53 GMT

hello @O2Georgina. I ported over from ee to o2 yesterday and I cannot activate my iMessage or FaceTime either. can you pls help me mate as I need my iMessages working as I am missing messages that my customers have sent me.

Re: iMessage and FaceTime not activating after number port from EE

O2Georgina — Sat, 28 Jan 2023 10:27:19 GMT

@iphone14promax I will send you a private message now

Re: iMessage and FaceTime not activating after number port from EE

baggieboy — Sun, 12 Feb 2023 07:27:59 GMT

I am having the same problem could you please help with this problem please

Re: iMessage and FaceTime not activating after number port from EE

Cleoriff — Sun, 12 Feb 2023 09:42:08 GMT

@baggieboy

I'll tag @O2Sarah- who is on from 8am tomorrow. She will want some information via private message so make sure you come back to your post tomorrow.

Re: iMessage and FaceTime not activating after number port from EE

O2Sarah- — Mon, 13 Feb 2023 08:18:48 GMT

Thanks for the tag @Cleoriff

@baggieboy I will send you a private message so we can check your account.

Re: iMessage and FaceTime not activating after number port from EE

Cleoriff — Mon, 13 Feb 2023 08:51:39 GMT

Thanks @O2Sarah- x

Re: iMessage and FaceTime not activating after number port from EE

baggieboy — Mon, 13 Feb 2023 14:12:35 GMT

Thank you 👍🏻

Re: iMessage and FaceTime not activating after number port from EE

bitsnbytes — Fri, 10 Mar 2023 22:12:22 GMT

I am having the same issue since reporting from EE. Tried live chat support on My O2 who just repeat the same steps over and over then tell me to go to Apple (who say this issue is squarely on the carrier). Can activate iMessage on a Vodafone sim, but not O2. Tried switching from a physical sim to esim yesterday morning but still cannot activate iMessage - either it gets stuck on waiting for activation or just errors out instantly. Tried resetting everything multiple times, including the whole phone, setting number correctly in the phone settings etc, nothing. Starting to regret porting in 😞

Re: iMessage and FaceTime not activating after number port from EE

Enlli — Fri, 10 Mar 2023 22:23:44 GMT

Apple may say it is squarely on the carrier but I've seen this complaint on every networks' forums.

Seems the phones have problems when the number is changed on the SIM after porting.

Getting a new blank SIM from an O2 shop seems to cure it.

Re: iMessage and FaceTime not activating after number port from EE

bitsnbytes — Fri, 10 Mar 2023 22:39:09 GMT

I moved from the physical sim that was used for the port to a new esim from the local store, but it has made no difference at all. The phone works fine with SIM cards from other networks and I have restored the phone completely but it still doesn't work, so it must be an O2 problem.

For my work iPhone I recently ported a number from EE to Vodafone and a few hours after the port was done iMessage was up and running no problems, so I don't know what the issue is with O2 here

Re: iMessage and FaceTime not activating after number port from EE

pgn — Fri, 10 Mar 2023 22:51:11 GMT

@bitsnbytes wrote:
I moved from the physical sim that was used for the port to a new esim from the local store, but it has made no difference at all. The phone works fine with SIM cards from other networks and I have restored the phone completely but it still doesn't work, so it must be an O2 problem.

For my work iPhone I recently ported a number from EE to Vodafone and a few hours after the port was done iMessage was up and running no problems, so I don't know what the issue is with O2 here

Sometimes, it needs a kick from o2's side, @bitsnbytes - I'll tag @O2Georgina who is on from about 8am Saturday, see if perhaps that helps. Watch out for a private message to get some info from you to get the ball rolling. Good luck!

Re: iMessage and FaceTime not activating after number port from EE

bitsnbytes — Fri, 10 Mar 2023 22:56:59 GMT

@pgn thank you, fingers crossed!

Re: iMessage and FaceTime not activating after number port from EE

O2Georgina — Sat, 11 Mar 2023 08:02:21 GMT

Thanks for the tag @pgn

@bitsnbytes I will send you a private message now

Re: iMessage and FaceTime not activating after number port from EE

Kate26 — Tue, 03 Oct 2023 09:18:21 GMT

Hello I'm having the exact same issue with my EE-02 number port. Can you please share with me how you resolved this?? thank you