topic Re: DPD Pin Code not sent in Tech Support

DPD Pin Code not sent

MattCoop — Thu, 02 Oct 2025 09:56:08 GMT

I have just ordered an upgrade following my phone being stolen whilst abroad on holiday. The DPD guy has turned iup with the new phone and asked for a pin code which I haven't been sent. I can't access my phone to check if its been sent on a message obvs, but the delivery guy said it should have also been sent by email which it hasn't becasue O2 didn't pass my email address onto DPD????? So i still don't have a new phone 😡

Re: DPD Pin Code not sent

madasaf1sh — Thu, 02 Oct 2025 10:29:16 GMT

@MattCoop

You need to contact o2, and ask them to change the number it is sent to, all the contact details can be found here

I have never had it sent by email, but another option is to download the DPD App as it can show in there as well

Re: DPD Pin Code not sent

MI5 — Thu, 02 Oct 2025 10:46:50 GMT

I had both email and text for my last order.

Might be worth checking your spam and junk folders @MattCoop

Re: DPD Pin Code not sent

jonsie — Thu, 02 Oct 2025 10:52:32 GMT

I too definitely had an email as well as the text

I've never had one go to junk but it's possible with O2

Re: DPD Pin Code not sent

MattCoop — Thu, 02 Oct 2025 13:07:19 GMT

Thank you everyone for your help