https://community.o2.co.uk/t5/Tech-Support/Failed-upgrade-delivery/m-p/1811994#M57971 <P>Hi, I have just ordered an S25 ultra. Delivery was attempted by DPD this morning, but the number they sent the pin to *959 is a dongle. There are two numbers on my account *133 and *959. *959 is the dongle. The upgrade was done using the mobile number, not the dongle. I dont know what to do now. Any help much appreciated</P> Tue, 23 Sep 2025 20:09:24 GMT johnburgess 2025-09-23T20:09:24Z https://community.o2.co.uk/t5/Tech-Support/Failed-upgrade-delivery/m-p/1811994#M57971 <P>Hi, I have just ordered an S25 ultra. Delivery was attempted by DPD this morning, but the number they sent the pin to *959 is a dongle. There are two numbers on my account *133 and *959. *959 is the dongle. The upgrade was done using the mobile number, not the dongle. I dont know what to do now. Any help much appreciated</P> Tue, 23 Sep 2025 20:09:24 GMT https://community.o2.co.uk/t5/Tech-Support/Failed-upgrade-delivery/m-p/1811994#M57971 johnburgess 2025-09-23T20:09:24Z https://community.o2.co.uk/t5/Tech-Support/Failed-upgrade-delivery/m-p/1811998#M57972 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5851987">@johnburgess</a>&nbsp;</P><P class="">Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (<A href="https://o2uk.co/O2CFB" target="_blank" rel="noopener">https://o2uk.co/O2CFB</A>) or <SPAN class="">Instagram (<A href="https://o2uk.co/O2CIG" target="_blank" rel="noopener"><SPAN class="">https://o2uk.co/O2CIG</SPAN></A>)&nbsp;</SPAN></P><P class="">Or you can call them on 0800 081 0255</P><P class="">Thanks</P><P class=""><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Tue, 23 Sep 2025 20:31:41 GMT https://community.o2.co.uk/t5/Tech-Support/Failed-upgrade-delivery/m-p/1811998#M57972 MI5 2025-09-23T20:31:41Z