topic Apple Watch Users in Tech Support

Apple Watch Users

Benlfc — Tue, 23 Sep 2025 16:59:27 GMT

Any Apple Watch users that have experienced this before when setting up the mobile service (screenshot below) and I know there are many, what was the resolution? Support over the phone have raised a case with the back office team.

Re: Apple Watch Users

MI5 — Tue, 23 Sep 2025 17:01:02 GMT

@Benlfc

All we know here with links to help from the social media teams.

Re: Apple Watch Users

Benlfc — Tue, 23 Sep 2025 17:13:57 GMT

@MI5 I’ve read that but it doesn’t seem as simple as what is stated as being the resolution mainly because you contact O2 and speak to someone based in South Africa who haven’t got a scooby. To add to that they can’t respond via X (Twitter) because of system limitations so your only options for Social Media are Instagram and Facebook and I have neither.

@Dave-O2

Re: Apple Watch Users

MI5 — Tue, 23 Sep 2025 18:19:59 GMT

@Benlfc

You can set up an insta or fb account just for messaging.

History shows they are the best for sorting out watch issues.

Re: Apple Watch Users

Dave-O2 — Wed, 24 Sep 2025 08:48:48 GMT

Morning @Benlfc

I can take a look at this for you, i'll be able to track the progress of the Ticket raised.

Re: Apple Watch Users

Benlfc — Wed, 24 Sep 2025 10:34:49 GMT

@Dave-O2 I have sent you a PM