topic Re: New sim not working in Tech Support

New sim not working

MariannaV — Sat, 20 Sep 2025 11:11:54 GMT

Roaming didnt work abroad for me so they sent new sim to my UK address, I inserted sim 2 days ago and can't use my phone since! Tried to contact virtual agent telling me to call them, but I can't. Also I destroyed my old sim already.

I logged a complaint. What else to do, I need my phone today.

Re: New sim not working

Cleoriff — Sat, 20 Sep 2025 11:52:10 GMT

@MariannaV

If you can't borrow a phoone to call then contact O2 via social media.

Re: New sim not working

MariannaV — Sat, 20 Sep 2025 11:58:32 GMT

I live alone and yes I contacted via Instagram.

Re: New sim not working

MariannaV — Sat, 20 Sep 2025 12:26:26 GMT

Managed to call them on my internet based app, MobileVoip so trying to sort it now, thanks

Re: New sim not working

Cleoriff — Sat, 20 Sep 2025 14:07:42 GMT

Good luck @MariannaV x