topic Re: eSim not working in Tech Support

eSim not working

MP4 — Sat, 07 Jun 2025 15:56:54 GMT

I have requested an eSim, but have not received instructions how to use it. Also I am unable to connect to the data network as it seems to have been disabled, so am unable to call O2 for support. Im not sure what to do next. The Live Chat on your website is not working. Very frustrating

Many thanks

M Pigott

Re: eSim not working

madasaf1sh — Sat, 07 Jun 2025 16:05:04 GMT

@MP4

You should have stuck to a physical sim, especially if you dont really need one..

You need to scan a QR code on your phone, its really that simple, and your old sim will have been disabled as soon as you requested a new sim.

This guide might help

Also Live Chat is only available in the App now, and all the ways to contact o2 can be found here

Re: eSim not working

Curses — Thu, 18 Sep 2025 09:58:56 GMT

This happened to me and I was stuck without a sim for about 6 weeks because 2 esims didn’t work so I picked up a physical one in store and they activated it to my number which worked for a Day then blocked again b in the end I had to call everyday and nothing was resolved until I went back to store to try a physical sim again. Loads of people have issues with esims.