topic Re: No signal for over a week in Tech Support

No signal for over a week

RossL — Tue, 16 Sep 2025 19:09:08 GMT

Hi. We’ve had no or very little phone signal for over a week now. When you check the service checker, it says that the mast has issues and is being fixed. Do we know when it is going to be fixed? My mum is disabled and very reliant on her phone and is being able to communicate with her. When I call he all it says is that “it is not possible to connect the call, please try again later” or have atrocious signal. This is causing a lot of stress to us all. Postcode *******

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Re: No signal for over a week

MI5 — Tue, 16 Sep 2025 14:50:36 GMT

@RossL

Track faults in app https://www.o2.co.uk/apps/my-network

No one will tell you any more than is in that.

Faults can take a while to be fixed depending on conditions.

Use wifi calling if possible https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Mobile service is not guaranteed to be fault free as per the T&C's so seek alternative means of comms for cases such as this.

Re: No signal for over a week

TallTrees — Tue, 16 Sep 2025 14:52:12 GMT

Hi there @RossL

Very sorry to hear your difficulties with the phone signal.

I know you have checked but here are the communities network checker just in case it helps.

Other than that if the mast is under repair it isn't usually possible to get a definitive date of completion, I suppose it depends on parts availability etc.

Re: No signal for over a week

Enlli — Tue, 16 Sep 2025 14:54:53 GMT

This is a customer to customer forum so we have no way of accessing that information.

It is doubtful customer services will have any more information than is on the status checker

There are a myriad reasons why things are taking their time and also O2 may not be responsible for this particular mast.

Where possible we suggest people enable WiFi Calling

https://www.o2.co.uk/help/international-and-network/wifi/wifi-and-4g-calling

https://www.o2.co.uk/apps/my-network

Re: No signal for over a week

MI5 — Tue, 16 Sep 2025 15:05:17 GMT

and good luck if you wish to try customer services