topic Re: Phone won’t work in Croatia in Tech Support

Phone won’t work in Croatia

Victoria9 — Fri, 12 Sep 2025 09:27:05 GMT

I have data remaining, however once crossed over to Croatia my phone doesn’t work. It won’t connect to any available network. I’m currently using my husbands hot spot to contact you. Please help. I’ve turned phone on and off many times! Thanks.

Re: Phone won’t work in Croatia

madasaf1sh — Fri, 12 Sep 2025 09:39:11 GMT

@Victoria9

This isnt customer services but a customer to customer community.

Turn off 5G and set the phone to 4G, as sometimes the phone will fail to connect if 5G is unavailable to you

Go into the phone and manually select the network, the phone been rebooted wont make any difference

If still no connection then you will need to contact o2

Re: Phone won’t work in Croatia

jonsie — Fri, 12 Sep 2025 12:39:12 GMT

These are some tips to try :

Reboot phone.
Manually search for a different network
If using an iPhone, change data APN to mobile.o2.co.uk
Call customer service to check for any roaming bars
Or if you message O2 using the social media links below, they should be able to help you with this

Click Here For Social Media Support Links VirginmediaO2