topic Re: Replace esim for physical sim in Tech Support

Replace esim for physical sim

SamBristol — Wed, 10 Sep 2025 21:59:52 GMT

I have an eSim on my pixel 9. This new phone seems to be playing up at times so I want to swap my SIM back into my old Samsung A13 to see if the problems are actually with the phone or not. Can I get a physical SIM to replace my eSim? Please can you tell me how I go about this. Thank you.

Re: Replace esim for physical sim

MI5 — Wed, 10 Sep 2025 22:03:34 GMT

@SamBristol

Yes you can.

Best way, to avoid any disruption, is to do it in store.

Take photo ID with you.

Re: Replace esim for physical sim

pgn — Wed, 10 Sep 2025 22:05:26 GMT

You'll only be permitted to have one SIM active on any number at a time, @SamBristol - go into an O2 shop with the handset(s) and photo id, should be a 10minute job. Good luck!

Re: Replace esim for physical sim

SamBristol — Wed, 10 Sep 2025 22:09:48 GMT

Thank you for your very quick reply, much appreciated. I'll try that ASAP.

Re: Replace esim for physical sim

SamBristol — Wed, 10 Sep 2025 22:10:58 GMT

Thank you also for your very quick reply, again very much appreciated. I'll give that a go.

Re: Replace esim for physical sim

pgn — Wed, 10 Sep 2025 22:22:37 GMT

You're welcome, @SamBristol 👍🏼

Re: Replace esim for physical sim

MI5 — Wed, 10 Sep 2025 22:40:09 GMT

Amazing