topic No signal after porting in Tech Support

No signal after porting

Rob35 — Thu, 28 Aug 2025 15:36:03 GMT

Hello, help please. My number was ported from three to o2 yesterday. Got a text confirming it was done and complete. For 20 mins all worked well. Then phone did not find the network, no WiFi calling. If you dial the original number it is disconnected. have tried customer services was told to wait 4 hours, done that no change. Have checked sim in another phone, same. Seams the porting has gone wrong and no one to speak to. Feel I am going to have to cancel within 14 day cooling off and loose the number I’ve had for many years!

Re: No signal after porting

madasaf1sh — Thu, 28 Aug 2025 15:59:41 GMT

@Rob35

All we can do is tell you to contact customer services, as this is not customer services but a customer to customer community.

It sounds like a split port, or three have disconnected the number on there side.

Re: No signal after porting

Rob35 — Thu, 28 Aug 2025 16:24:25 GMT

Thanks interesting after it worked and o2 sent me the completion text I then got a text from three saying the number was being disconnected. After this I couldn’t access o2z so I think you are right. I have messaged customer support both on the app and phone calls, now told to wait 24 hours! Somehow I feel it’s going to take longer than this to fix, I don’t really want to loose the number will have cost with new business cards etc so let’s see

Re: No signal after porting

jonsie — Thu, 28 Aug 2025 17:04:27 GMT

Can you help @Dave-O2 ?

Re: No signal after porting

Rob35 — Thu, 28 Aug 2025 17:33:12 GMT

Thanks now had an update, it could take between 3 - 5 working days to resolve!

Re: No signal after porting

Rob35 — Fri, 29 Aug 2025 10:38:41 GMT

An update: chased this morning as I am staying on top of them. Not sure customer services understood me at all, got told that it’s resolved when it isn’t, then got told another 24 hours. Then had a message that I want to cancel which I don’t. Well not yet anyway. Done all the testing, swapping the sim to another device, still not working. Stuck for now!

Re: No signal after porting

Rob35 — Fri, 29 Aug 2025 15:36:50 GMT

So I went into an o2 store they moved me to an eSIM, instant result and it’s now all working. Thank you to kieran in the Bristol Cribbs mall. Excellent guy and great one on one service. Thank you all for your help

Re: No signal after porting

jonsie — Fri, 29 Aug 2025 15:57:26 GMT

I'm sure that @Dave-O2 will feed this back

Well done Kieran

Re: No signal after porting

Dave-O2 — Mon, 01 Sep 2025 09:58:23 GMT

Morning @jonsie

Thanks for the tag and @Rob35 i'm glad that this is now sorted.

Can you please confirm via PM your mobile number, date & time you visited the store & i'll get this fed back 👍