topic Re: Number retention in Tech Support

Number retention

HenryRoot — Sat, 23 Aug 2025 14:50:02 GMT

Just upgraded to new VM package Inc new SIM. Specified number retention and gave them pak number but now my account shows two numbers? Not set up new SIM yet.

Re: Number retention

Oxonian — Sat, 23 Aug 2025 15:02:35 GMT

@HenryRoot

Re: Number retention

madasaf1sh — Sat, 23 Aug 2025 15:25:23 GMT

@HenryRoot

If you are migrating from one o2 number to another o2 number then you dont need to use a PAC Code, as that is only required from off network porting.

You will need to contact o2 and ask them to migrate the contracts, and pay off anything outstanding on the old contract.

Just be aware some o2 agents are refusing to do migrations so good luck, and if they wont do it you will need to look at porting the number you want to keep out to another network (PAYG) and then back into o2..

Re: Number retention

MI5 — Mon, 25 Aug 2025 17:23:42 GMT

Awaiting an update on this from @Dave-O2

Re: Number retention

Dave-O2 — Wed, 27 Aug 2025 12:55:57 GMT

Afternoon @HenryRoot

Can you please drop me a PM with the numbers involved and i'll take a closer look 👍